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Lab Advisor Debuts
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Welcome to
the first issue of Lab Advisor, Vision Monday’s
new e-newsletter for optical laboratory owners and managers. Each month,
Lab Advisor will deliver a timely mix of articles about finances, technical
issues, sales and marketing and new products, all presented in a lively,
quick-read format. Along with lens processing tech tips and case studies
of challenging Rx jobs, you’ll find creative marketing ideas,
lab news and profiles of lab pros who discuss how they put their skills
to work. It all adds up to a useful, informative package you won’t
want to miss.
We’re interested
in your ideas and feedback. I invite you to contact me with any
comments or suggestions.
Andrew Karp
Group Editor, Lenses and Technology
Vision Monday
(212) 274-7080
labadvisor@jobson.com
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Tech
Talk |
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Fashionable
Finishing

These tips will help you process
lenses for rimless designs and other smaller frame styles.
SIZING— If
you want to do the smaller eye shapes, you need
an edger that can go down by tenths of a millimeter.
This way you can check the sizing. Even on a
patternless edger, there will be touch up necessary
for smaller eye sizes, especially when you are cutting cat eyes
or octagons… CLEAN
TRACING—It’s
important to clean the demo lenses of rimless styles
before you trace so there are no imperfections.
It’s also
important to clean the frames so there’s no dust or dirt
in the bevels and eyewire before they’re traced. The smaller
geometric shapes can be more difficult to trace
and you have to have the tracing perfect… DRILLING—Counter-sync
the holes to the screw. This allows the screw to
fit more flush to the lenses. You don’t want the screw sticking
too far above the lens. It also reduces the chance
of cracking the lens when you put the screw in… CLEANING—Once
a lens is faceted and polished, use a disposable
cloth for the final cleaning. You don’t
want to risk scratching it with any other debris.
When you hand polish the lens on a polishing
wheel, putting too much pressure can change the
shape of the lens. Take periodic breaks and wipe
off the polish to keep track of exactly how much
of the lens has been polished. Also, if you run the polisher without
polish, you can crack and chip the lens… POLYCARBONATE— Polycarbonate
needs a light touch when polishing, otherwise
it can heat up and warp. A smaller lens is less
forgiving. If you apply too much pressure when
polishing a polycarbonate lens, you can damage
it…
Look for additional
tips on processing rimless designs in next month’s edition. |
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IT
Zone |
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Using
Your Computer System’s Full
Potential
It’s almost impossible to make a lens today without a computer
system. But is your lab taking advantage of its computer system’s
full potential?
“Today’s lab systems have come a long way from basic
calculations and machine interfaces,” according to Steve Dombey,
sales manager for C.C. Systems, a supplier of lab management systems
based in Pinellas Park, Fla. “Computer systems, if used to
their full potential, should be the backbone of
your lab.”
Dombey cites
a number of essential functions that can be optimized
by using a good computer system: automating manual
processes and reducing staff levels; maximizing
efficiencies and growing volumes without adding
more personnel; boosting productivity and accuracy
with remote ordering and tracing; lowering costs
due to automated inventory control with electronic
ordering, receiving and physical counts; making
less mistakes with customized management reporting
and automated lens selection; improving customer
communications with online job checking and instant
messaging; improving quality control through
the use of customized lens databases, tray tracking
tied to quality control, and hourly breakage
and production monitoring.
“It is
not necessary to be a computer expert but you must get involved,” said
Dombey. “Question everything. Demand
the best from your computer supplier including
training, support, installation, software and ongoing
upgrades.” |
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Calculating Your EBITDA
Optical laboratory owners and management are familiar with the
periodic review of changes in their balance sheet and operating
statements as management tools. However, period over period changes
in net sales and net income often do not reflect the actual operating
results of the company.
A
more reliable tool for measurement of how a lab has performed
is an analysis of the Earnings Before Interest,
Taxes, Depreciation and Amortization, which is more commonly
referred to as EBITDA. It is for this reason that EBITDA is
the cornerstone for determining business valuations, establishing
lending covenants, and budgeting performance goals.
EBITDA is commonly adjusted to reflect period operations, with
adjustments that will normalize the actual income in order to
provide a more accurate picture as to how the business actually
performed. Expenses which are unique to a closely held business,
nonrecurring in nature and do not follow generally accepted accounting
practices are usually added back to adjust the earnings higher.
Accruals not reflected in the operations, such as changes in the
discount reserve, warranty redo and the allowance for bad debt
are often reductions to earnings.
Once lab management establishes EBITDA for a 12-month operating
period, then future periods may be benchmarked off of the base
year. This allows management to periodically measure real growth,
adjusted for inconsistencies unique to a given period, as well
as expenses not core to the business. In addition, it allows for
an initial valuation of the business, coupled with periodic future
valuations, which let management measure the effect of business
decisions on the market value of their company.
Balance sheet decisions such as available working capital, liquidity
analysis, capital asset purchases and commitments for additional
debt or capital leases should also be analyzed in relation to
EBITDA. In short, EBITDA more accurately reflects free cash flow
available to operate the underlying activities of the business
than net income.
—Thomas
F. Puckett is managing director and CEO
of the San Diego based investment banking firm
HPC Puckett & Company,
which specializes in mergers and acquisitions
of wholesale optical laboratories. Puckett can
be reached via email at
tfp@hpcpuckett.com.
For more information about the company, go to
their Web site at
www.hpcpuckett.com
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The Case of the Slim Fold Half-Eye
In today’s laboratory, since everything is computerized,
it’s always tempting to let your lab software do all the work
for you. However, some jobs need special attention and “human
intervention,” as was the case recently at Tri-Supreme Optical.
“The account called to let me know they were sending a job
and if we could even fabricate it,” recalled Mark Cohen, training
and marketing manager at the Farmingdale, N.Y. lab. “If we
could, it had to be as thin as possible. The Rx
was: +7.50 -1.00 x 90, +7.00 -0.50 x 90 with a
63 pd. The challenge of the job was that it was going into a slim
fold half-eye which measures 45mm with a 24mm bridge and a vertical
measurement of 32mm.
“If we had let this job get processed without any intervention
it probably would have been done on an +8.00 base in plastic,” said
Cohen. “We would have surfaced it and once it reached our edging
department, our bench department manager would
have rejected it because the curve and thickness
of the lenses would not allow the frame to fold.
“Since
the job was sent to my attention, I spoke with
both our surfacing and bench department manager
before fabricating the job and we came up with
several options. We decided to process the Rx in polycarbonate
and on a +6.00 base. I then instructed our data entry operator
on how to input the Rx. Not only was the surfacing easier to do
but we had the job surfaced and edged in one day. I was very surprised
that our bench department manager bought the job to me that day
to show me how great it came out and how easy it was to fold and
put into the case. A job well done by all. My only regret was having
to send the job to the account because I really would have liked
to keep it as a work of art."
Second Opinions
Lab
Advisor asked
two other labs how they would process this job:
“Our recommendation for this Rx is as follows: Essilor Thin & Lite
Aspheric 1.67 with Crizal Alizé, computed for a 1.2mm edge
on a 6.75 base curve, utilizing asphericity and
flatter curves. Actual center thickness will be
4.0mm on each lens.—John D. VanNoy,
president, general manager, Ozarks Optical Laboratories, Springfield,
Mo.
“The appropriate
way to handle this job would be to choose a base
curve that allowed for minimal protrusion of
lens on either side of the frame. Certainly
the use of 1.67 index lenses would be the most
beneficial to reduce overall thickness. A four-base,
1.67 lens would produce a back curve of roughly
+1.50 (w/cylinder) while
keeping the front curve at a manageable +4.00. Varying vertex
distance and potential eyelash interference would
be minimal and
the frame would remain functional.— Jesse Arndt, sales
and marketing manager, Epic Labs, Saint Cloud,
Minn.
How would your lab do it? Let Lab Advisor know by emailing us at
labadvisor@jobson.com |
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Victoria Lee Gammell of Rite-Style
Optical
Every lab today
needs to have a drill mount expert, and at Rite-Style Optical in
Omaha, Nebraska it’s Victoria Lee Gammell. A 25-year
optical lab veteran, Victoria has worked in most
areas of the lab including the surface room.
“Having a broad knowledge of the steps in the production
process taken before and after me helps me make decisions about the
eyewear I assemble,” she said. One of the most important aspects
of her job is entering the job data correctly, especially the size
and configuration of the holes and notches that need to be drilled
into the lens. “If the hole is too small, they would chip it
out, and if it’s too big, the frame will be loose,” said
Victoria, who does the drilling and mounting herself.
Victoria enjoys
the challenge of doing custom jobs, which make up about 10 percent
of her workload. She appreciates the creativity that goes into
the design of the eyewear. “Three-piece mounts
are so versatile, the possibilities are endless,” she said. “You
can have lenses in the shape of a stop sign, a
puzzle piece or anything.”
What type of
job does she dislike? “What bugs me most are
the placement of no-lines on a three-piece mount. I’ve seen
them on a 17mm B lens with the seg heights at 15mm.
I know that customer is going to be coming back,
because the segs are placed too high.”
Is there a special
tool that would make her job easier? “I’d
like pliers that you could use to make adjustments without damaging
the frame,” she said. “They would be plastic on both
sides, and no more than 10mm wide. I’d use it to adjust for
facial curves more accurately.” |
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LensTech's
Fresh Idea
LensTech
Optical Laboratory,
an independently-owned lab located in Greenwood,
Ind., recently developed a unique marketing program
to bring more private pay customers to the independent
ECPs it services. Based on the Marsh Fresh
Idea Card—a
discount shoppers card offered by Marsh Supermarkets,
a local grocery store chain, LensTech created
the Marsh Fresh Eye Deal Program. When a patient who does not
have vision insurance comes to a participating ECP and shows
their Marsh Fresh Idea Card, they can receive a 20 percent discount
off their frame and lens purchase. The patient cannot use this
with any insurance plans and must have the examination from the
same office to qualify. All professional fees are excluded from
the discount—only the frame and
lens package gets the discount.
LensTech also
developed a web site for Marsh customers to visit
to help find a participating eyecare professional
in their city at
www.fresheyedeal.com. LensTech
gives participating doctors a 10 percent wholesale
discount to share in the cost of the patient’s discount. As an
added bonus, LensTech sends back a coupon from Marsh with the Rx
worth $5 towards the patient’s next visit at Marsh
Supermarkets.
“So far it has been a big success,” said LensTech co-owner
Greg Dallas. “The non-insured patient gets a nice discount,
and in many cases, the doctor gets a new family of patients, LensTech
gets the Rx order and the doctor gets to give the patient a cost-saving
coupon off their next grocery purchase at Marsh. “It’s
a win, win, win kind of deal.”
According to
Dallas, Marsh promoted the program and the Web
site in its weekly coupon flyers, which reach 500,000 people twice
a week. “I am not sure what a Yellow Page ad costs nowadays,
but to get that kind of exposure for our customers at no cost
to them is no less than a dream come true,” he remarked. |
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Transitions
Names 2006 Lab of the Year Finalists —Transitions
Optical has named three wholesale labs—the
Optical Prescription Laboratory, Pelham,
Ala.; Toledo Optical, Toledo, Ohio; and Ultra
Lens Optical Laboratory, Ft. Lauderdale,
Fla.—as finalists for its Lab of the
Year Award. All three have met the criteria
of implementing creative marketing strategies;
achieving solid percentage growth in volume
and Transitions lenses market share mix;
dedication to educating its staff and customers;
and showing an overall commitment to Transitions
products and programs, according to Transitions
Optical.
The
winning lab will be revealed at a recognition
event during the 11th annual Transitions Academy
at Disney’s Yacht & Beach Club Resort
in Orlando, Fla. on Jan. 27. |
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Essilor Honors
Varilux and Crizal Labs of the Year —Essilor
of America honored the leading independent
wholesale laboratory distributors of its
Varilux and Crizal brands at a ceremony during
its national sales meeting, held earlier
this month in Banff, Canada.
Legends
Optical 4.0 was named 2006 Varilux Lab of
the Year. Four other labs—Pinnacle
Optical, Optical Prescription Lab, Continental
Sales and Balester Optical—were cited
for Outstanding Performance in Varilux.
Luzerne Optical was named 2006 Crizal Lab
of the Year. Four other labs--Legends Optical
4.0, Pinnacle Optical, Lab Italee and Davis
Vision--were cited for Outstanding Performance
in Crizal.
In addition, Essilor inducted new members into
the Advantage Lab Pro President's Club for 2006,
which honors top performers in each of three
major regions of the country. Dominic Paresi
of Balester Optical was recognized in the East
region; Brad Brautman, Lab Italee, was selected
for the West; Jessica Tanner, Optical Prescription
Lab, was chosen for the Central region. |
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Eagle Optical
Opens New AR Coating Center —Eagle
Optical, a member of Essilor’s
Nassau Vision Group, recently opened an AR
coating center at its Garland, Texas facility.
The new center allows Eagle Optical to add
its Synergy and Triumph AR coating to any
lens material and design. Synergy and Triumph
lenses are now available on nassau247.com,
Nassau Vision Group’s product ordering
site. |
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Becker Joins
Precision Optical Products —Mark
Becker has joined Precision
Optical Products as president and
chief executive officer. Becker, pictured
here with Precision Optical owner Lori Treadwell,
joins the San Diego-based independent optical
laboratory with sales, customer service,
marketing and operations management experience.
His background includes executive level roles
with Sierra Optical, Shamir Insight and,
most recently, Essilor Laboratories of America. |
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DAC
Int’l Signs Consulting Deal with Walach —DAC
International has entered into a
consulting agreement with Michael
Walach of Quest Optical
Specialty Lab for the purpose of
developing direct surfacing lens processing
technology. Walach has been an innovator
and executive in the optical industry for
over 35 years. He has developed numerous
products ranging from lab calculation programs
to microprocessor quality control instruments
for labs to multifocal lenses. |
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Opera
Scan
The
Opera Scan from AIT Industries is a non-contact
tracing and drill point recognition system
that complements AIT’s popular CNC
Opera Drill. Designed for ease of use,
the system automatically provides trace
point data plus drill point locations for
both edging and drilling of drilled rimless
eyewear. With its built-in VCA interface,
the Opera Scan can operate as a tracer
to capture 3D trace and drill point data
from demo lenses using a sophisticated
scanning system or it can act as a VCA
server utilizing its Windows XP Embedded
PC operating system to serve up a VCA drill
or edger and store thousands of shapes.
Using the Opera Scan, an operator can capture
a shape and manipulate the shape by changing
the box measurements prior to sending to
a VCA server or an AIT edger using a touch
screen interface.
(800)
729-1959
www.aitindustries.com |
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DAC's
HydroEdge Pad
DAC
Vision’s new HydroEdge edging
pad is specifically designed for processing
hydrophobic-coated lenses. Slippage is a
primary challenge when edging hydrophobic-coated
lenses. The HydroEdge adhesive securely bonds
to even the slickest of surfaces, according
to DAC. A unique foam carrier offers “superb
torque properties that virtually eliminate
axis failures,” the company reports.
The HydroEdge pad is available in a variety
of shapes.
(800) 800-1550
www.dacvision.com
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Definity
Short PAL
Essilor
of America is introducing Definity Short,
a short-channel progressive addition lens
(PAL) that maintains the characteristics
of the Definity Dual Add design and can
fit into smaller, more fashionable frames.
Definity Short is ideal for presbyopes
with an active lifestyle who prefer a fashion-forward
look, according to Essilor. The lens offers
several benefits including proprietary
Dual Add technology delivering Ground View
Advantage, a design feature located beneath
the near zone that reduces the near add
power to help minimize distortion and flatten
the field of vision.
Definity
and Definity Short are available with Crizal
Alizé with Clear Guard anti-reflective
coating. The lenses are distributed through
Essilor laboratories and other authorized
laboratories nationwide.
(800)
366-6342
www.essilorusa.com |
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Santinelli
SE-9090 Express Plus Industrial Lens Edger
The
next generation of Santinelli’s SE-9090
series of edgers, this new version offers
up to 32 percent faster lens finishing
than the SE-9090 Express and 55 percent
to 64 percent faster than the original
SE-9090 “A” model, while retaining
its accuracy and Crystal Cut edge polish
finish. As with its predecessor, the SE-9090
Express Plus is designed with exclusive
dual spindle technology that allows for
multi-tasking processes. The new model
processes the smallest “b” dimension
to-date, to between 21.5 mm without a bevel
to 23.0 mm with a bevel, according to Santinelli.
The
SE-9090 Express Plus is constructed of
heavy-duty, industrial grade,
non-corrosive components for 24/7 operation.
It can edge high-index,
Trivex, and polycarbonate lenses with consistently
high quality. The unit can be fitted with
Santinelli/Nidek robotic handling units
and can also be paired with the company’s
AHM unit for patented 3D drilling and 3D
grooving functionality.
(800)
644-EDGE
www.santinelli.com |
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Anti-Slip
Disc #1705
3M’s
Anti-Slip Disc #1075, distributed by Signet
Armorlite, is specially designed and formulated
for edging hydrophobic coated lenses. The
clear disc is placed between the slippery
surface of the AR lens and a standard 3M
LEAP III Pad to improve adhesion and axis
stability.
The
clear, 24mm x 44mm disc is placed between
the slippery surface of the AR lens and
a standard 3M LEAP III Pad to improve adhesion
and axis stability. The disc eliminates
need for special non-slip edging pad. The
Anti-Slip Disc is packaged in quantities
of 500. Free samples are available, including
a brochure outlining instructions and tips
for edging slippery lenses.
(800)
759-0075
www.signetarmorlite.com |
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In this edition...
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DOLLARS & SENSE |
| Calculating Your EBITDA |
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THE
RX FILES |
| The Case of the Slim Fold Half-Eye |
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FOCUS
ON… |
| Victoria Lee Gammell
of Rite-Style Optical |
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NEWS
TO USE |
| LensTech’s
Fresh Idea |
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LAB
NOTES |
Transitions Names 2006 Lab of the Year Finalists
Essilor Honors Varilux and Crizal Labs of the Year
Eagle Optical Opens New AR Coating Center
Becker Joins Precision Optical Products
DAC
Int’l Signs
Consulting Deal with Walach
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TECH
TALK |
| Fashionable Finishing |
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IT
ZONE |
| Using
Your Computer System’s Full Potential |
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BUYING
GROUP & LAB ASSOCIATION UPDATE |
New faces at Optical Resources
LensTech Joins Global Optics |
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If you have lab news or want to share information about technical topics,
please contact us at
labadvisor@jobson.com
Att: Andrew Karp, editor.
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Buying
Group & Lab Association Update |
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New
faces at Optical Resources—Optical Resources (
www.opticalresources.net)
has added two new members to its management
team. Steve Noffsinger and Josh Halstead are
the new co-general mangers for the buying group,
and will be handling day-to-day operations.
Noffsinger, who brings with him 21 years of experience as a controller
for a large hotel chain, will be focusing on accounting/finances
and customer service. Halstead, who has had years of experience in
public relations for emergency service departments, will focus on
marketing and customer service.
John Halstead,
the president of Optical Resources, says the addition is to “match
Optical Resources growth and improve on an already exceptional
service.”
LensTech Joins Global Optics — LensTech
Optical Laboratory of Greenwood, Indiana, has recently
joined Global Optics. LensTech joined the family
of Global members in November following an onsite
visit of the warehouse facility in Green Bay, Wis.
LensTech looked
to Global Optics in large part as a way to control
their rapid growth and consolidate lens orders. “Now, having
the opportunity to offer our customers the enormous
variety of lens choices and in stock products
available for immediate shipping that Global
Optics brings to the table is invaluable,” said
sales director Greg Dallas.
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