EyeMed Earns Two BenchmarkPortal Honors for Exceptional Call Center Service
EyeMed Vision Care’s customer call center has earned two honors from
BenchmarkPortal, a research and education organization for customer access issues. EyeMed’s customer call center received its third straight “Certified Center of Excellence” designation from BenchmarkPortal, and it was also ranked in the Top 15 of the Top 100 Award for the second year in a row.
The Center of Excellence recognition is awarded to call centers that rank in the top 10 percent of call centers surveyed. Contest participants were judged on their key performance indicators, including first call resolution, cost per call, call waiting time, customer satisfaction and agent satisfaction. The EyeMed Customer Care Center, one of the more than 20,000 call centers in the U.S., achieved its distinction based on high levels of customer satisfaction, overall operational excellence, and call center agent satisfaction, according to BenchmarkPortal.
EyeMed president Liz DiGiandomenico said, “Passion is one of our most treasured characteristics at EyeMed, and our Customer Care Center demonstrates this attribute every day. Achieving the ‘Center of Excellence’ honor for a third year in a row confirms our commitment to excellence for our clients, providers and members.” Part of Luxottica (NYSE: LUX), EyeMed is one of the nation’s leading vision benefits companies with more than 33 million funded members through 9,000 employers and health care companies plus an additional 100 million members through vision discount programs.
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