Accenture’s 2019 Consumer Digital Health Survey (U.S. Results) found that more than half of patients surveyed expect digital capabilities—from requesting prescription refills to booking appointments. These expectations increasingly influence who these patients choose in a provider. For instance, in 2019, 70 percent are more likely to choose a provider that offers reminders for follow-up care via email or text, compared to 57 percent in 2016. More than half (53 percent) in 2019 are more likely to use a provider offering remote or telemonitoring devices, compared to 39 percent in 2016.

77 percent of consumers surveyed in 2019 said they would choose a medical provider from whom they could request prescription refills electronically, compared with 67 percent in 2016.