INSIGHTS Hear/Say By Staff Monday, October 19, 2015 12:00 AM “Profits must come through public confidence, and public confidence is given to any merchant in proportion to the service which he gives to the public.” – James Cash Penney, founder of JCPenney “It was our constant desire to maintain our margin of superiority by means of improvements and new inventions.” – Alvah Curtis Roebuck, co-founder of Sears Roebuck “Maybe I was born to be a merchant, maybe it was fate. I don’t know about that. But I know this for sure: I loved retail from the very beginning.” – Sam Walton, founder of Walmart “The speed of the leader is the speed of the gang.” – Mary Kay Ash, founder of Mary Kay Cosmetics “Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.” – Tony Hsieh, founder of Zappos.com “You’re only as good as the people you hire.” – Ray Kroc, founder of McDonald’s