"Amazon continues to “prime” consumers for experience. Price transparency, consumer reviews, and fast-shipping feature high on Prime shoppers’ love-list of features. These facets of consumer experience are bleeding over into peoples’ expectations for health care."

-Jane Sarasohn-Kahn, a health economist and advisor, in a recent post (HIMSS 2019: The Mainstreaming of Health IT, from Jim Cramer to Opioid Risk Scores) on her Health Populi blog. Sarasohn-Kahn will speak March 20 at the Vision Monday Global Leadership Summit, "Decoding the Consumer: The New Science of Customer Behavior."