Front Desk Administrator

Posted on: 7/2/2019 1:14:00 PM
Job Type: Full-time

We are looking for a front desk administrator to be responsible for ensuring patients move smoothly through their visits in our practice and receive a high quality of clinical care. The ideal candidate will also be cross-trained as a paraoptometic technician.

Primary responsiblities will include:

  • Welcomes patients by greeting them, in person or on the telephone; answering or referring inquiries.
  • Optimizes patients' satisfaction and provider time by scheduling appointments in person or by telephone.
  • Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
  • Ensures availability of treatment information by filing and retrieving patient records.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  • Obtains revenue by recording and updating financial information; recording and collecting patient charges; verifying medical and Vision insurance.
  • Scans records and ensures patient records are up to date.
  • Protects patients' rights by maintaining confidentiality of personal and financial information.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Contributes to team effort by accomplishing related results as needed.


Secondary responsibilities will include:

  • Management of patient flow to provide an exceptional patient experience.
  • Paraoptometric duties, including performing pretesting, reviewing medical history, preparing patients for exam, and other tasks requested by the doctor
  • Educating patient on insertion, removal and proper care of contact lenses
  • Helping maintain a well-organized, and efficient clinical environment
  • Assisting receptionist with phone, and other clerical tasks as needed

Who Should Apply:

  • Detail-oriented, and customer service focused team players
  • Candidates looking for a full-time opportunity, and are available during all office hours (office hours are available for review on our website)
  • Candidates with knowledge of basic computer skills
  • Applicants who desire career growth within an established optometry practice
  • Previous experience in the field is appreciated, but not required; we will be happy to train the right person!



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