Director Of Optical Services

Posted on: 10/6/2014 5:50:00 PM
Job Type: Full-time

Eye Associates of New Mexico is one of the largest comprehensive ophthalmology/optometry practices in the country.  We have 16 eye care clinics throughout the state; 11 of our clinics have on-site optical shops.  We are seeking a knowledgeable, motivated and energetic Director to manage all aspects of our Optical Services Division.


We strive to provide our patients with a seamless care experience, whether they visit us for medical, surgical or optical services.  Our opticians' focus is on the patient's individual needs and budget, and not necessarily what we believe to be "best" for them.  Educating our patients on their frame/lens options is important, but ultimately we want them to depart feeling comfortable that they have been heard and that they they have received quality and value from our optical services.


Our Director will ensure that Optical is an integrated part of our overall practice.  We need a candidate who can work closely with our doctors, who is capable of identifying talent, who will hire for aptitude and attitude, and who can motivate our opticians to provide patients the service and quality that is consistent with the reputation of our practice.  The Director will be responsible for creating a learning environment for our opticians, helping them to become patient advocates in the sales process.


Responsibilities also will include establishing budgetary controls; setting inventory benchmarks; making recommendations regarding marketing/promotions; and, working with frame vendors and labs.  Working closely with our doctors, optical advisors, optical team leaders and clinic directors, the Director will ensure professionalism, a high level of customer service, consistency in best practices and teamwork across the board.


Strong optical knowledge and managerial experience is expected.  ABO certification and Compulink experience are preferred.  Strong communication and relationship-building skills are needed.  The successful candidate must be detail-oriented and analytical and must be willing and able to travel to all optical shop locations as needed.

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