Latest News EyeMed Call Center Certified as Center of Excellence for Fifth Consecutive Year By Staff Wednesday, August 6, 2014 12:13 AM MASON, Ohio—For the fifth consecutive year, BenchmarkPortal has certified the EyeMed Vision Care contact center as a Center of Excellence. EyeMed, a U.S. vision benefits company with more than 36 million members and a division of Luxottica (NYSE:LUX), was recognized by the research and consulting organization for exceptional efficiency and effectiveness. “Certification is granted exclusively to companies demonstrating high operational metrics, customer satisfaction and agent satisfaction,” according to a statement from BenchmarkPortal. “Only 5 percent of centers that applied for the prestigious Center of Excellence recognition have actually attained certification five or more years in a row.” BenchmarkPortal CEO Bruce Belfiore said, “The achievement of the Center of Excellence represents a contact center’s commitment to customer service. The Certification of EyeMed is a direct result of its leadership’s commitment to balancing cost-effective service solutions with best-in-class service performance.” To be certified as a Center of Excellence, a company must undergo a benchmarking process, comparing its operational metrics to those of its peers. During this process, BenchmarkPortal audits and verifies key data from the contact center applying for certification. “Certification is an important distinction because it is based on best-practice metrics drawn from BenchmarkPortal’s database of contact center metrics, which was founded at Purdue University and is the largest in the world,” added Belfiore.