Latest News Gary Gerber, OD, Will Discuss Upping Your Customer Service Game on April 26 ‘Power Hour’ By Staff Monday, April 24, 2017 12:15 AM FRANKLIN LAKES, N.J—On the April 26 episode of the “Power Hour,” the weekly broadcast hosted by Gary Geber, OD, founder of The Power Practice, Gerber will discuss what ODs can learn about customer service from the United Airlines incident.Gerber said, “What can optometrists learn from the latest United Airlines customer service debacle? A lot. Tune in to the next episode of the Power Hour where I’ll discuss great ways to amp up your customer service, a simple technique to measure it and what to do when things go horribly wrong—which at some point they absolutely will.” Details about the shows, including how to listen in and links to previous episodes, can be found online at PowerHourInfo.