A Master Class in Customer Behavior

By Staff
Wednesday, April 17, 2019 3:00 PM NEW YORK—New messages, new programs, new delivery models: seemingly limitless choices abound for today’s consumers. We want what we want, when we want it—and increasingly, we can get it. This new frontier has transformed the nature of products and services transactions as well as the relationship between sellers and buyers, while creating an onslaught of data (33 zettabytes in 2018!) that must be managed, analyzed and protected.

Consumers at the Crossroads of Retail and Tech: The Big Picture

By Mary Kane, Executive Editor and Andrew Karp, Lens & Tech Editor
Wednesday, April 17, 2019 2:59 PM In an informative keynote presentation, global retail expert Deborah Weinswig, CEO and founder of Coresight Research, offered a detailed look at how the cross-currents of retail and technology are shaping the customer experience, and what that means for retailers, suppliers and health care companies.

Understanding New Models and Players in the Retail-Health Care Convergence

By Mark Tosh, Senior Editor
Wednesday, April 17, 2019 2:58 PM New ideas and models of “retail health” are emerging on a regular basis today, driven in part by an empowered and savvier consumer and the convergence of health care business segments, Jane Sarasohn-Kahn, a health economist, trend analyst, consultant and influential blogger, told attendees at the annual VM Summit last month. Sarasohn-Kahn offered her take on the convergence of retail and health care, and she identified new players and business models that are likely to have a significant impact on this marketplace evolution and the powerful forces that are reshaping patients into health consumers.

Panel Explores Actionable Ideas and Themes From Summit Presenters

By Sara Bonizio, Contributing Editor
Wednesday, April 17, 2019 2:57 PM Howard Purcell, OD, FAAO, president and CEO, New England College of Optometry, helped attendees extract valuable ideas from Weinswig and Sarasohn-Kahn’s presentations. Together with Ann Hoscheit, OD, FAAO, Dave Brown, president and CEO of IDOC and James Rosin, co-president of Rosin Eyecare, he explored the topics in the keynote presentations and discussed how attendees can take away actionable ideas and information from the Summit to help them compete in this new customer- and patient-centric environment. He also recognized the importance of current and future optometry students to be able to rely on the continued relevance and future existence of their chosen profession, as new technologies affect its evolution.

Student Innovators of the Year Present Their Inventions at the VM Summit

By Gwendolyn Plummer, Contributing Editor
Wednesday, April 17, 2019 2:56 PM NEW YORK—Three optometry students, each representing a different school of optometry, were recipients of this year’s Student Innovator of the Year Award at the VM Global Leadership Summit. Named after Rick Bay, former publisher and president of Review of Optometry and Review of Ophthalmology, the Foundation’s Student Innovator of the Year award aims to support optometry’s next generation. This year’s winners were Christian Crespo, representing SUNY Optometry; Mahsa Katherine Masoudi, representing UC Berkeley; and Dmitriy Richter, representing the New England College of Optometry.

Navigating the Emerging Data-Scape

By Mark Tosh, Senior Editor
Wednesday, April 17, 2019 2:55 PM Today, we’re all citizens of the Digital Nation. It’s a vast expanse, a limitless data-scape, where data is both the currency and the lingua franca. That was a key premise of the VM Summit talk by Andrew Karp, VM’s group editor for lenses and technology.

Finding Your Voice With Smart Voice, Smart Choice

By Jamie Wilson, Associate Editor
Wednesday, April 17, 2019 2:54 PM Dave Bovenschulte, vice president, strategy for Klick Health and Justine Santa Cruz, senior vice president of enterprise and retail for Satisfi Labs anchored the “Smart Voice, Smart Choice” segment of the 2019 VM Summit. They discussed how their companies are using voice technology and smart speakers to interact with consumers and patients to create more engaging experiences.

Arming Consumers With More Tools to Drive the Health Care Conversation

By Mary Kane, Executive Editor
Wednesday, April 17, 2019 2:53 PM In an afternoon session, titled Empowering Millions of Health Conscious Consumers, the top doctor at WebMD, the widely recognized health care information company, guided attendees on how to drive today’s health care conversation. It seems WebMD, the leading health and wellness site, knows a thing or two about today’s health conscious consumer, according to John Whyte, MD, MPH, and chief medical officer for WebMD.

Turning Data Wealth Into Patient Health

By Sara Bonizio, Contributing Editor and Mark Tosh, Senior Editor
Wednesday, April 17, 2019 2:52 PM In the final Summit session, “Turning Data Wealth into Patient Health,” Amy Heymans (Cueva), founder and chief experience officer of Mad*Pow, spoke about the unique methods her company uses when working with health care clients, noting that “changing real-world behaviors” is central to addressing the key challenges facing both society and business. Mad*Pow’s methods draw upon design concepts and motivational psychology to help patients achieve greater health and wellness, financial wellbeing, education and sustainability.

Scene at the Summit

By Staff
Wednesday, April 17, 2019 2:51 PM

Retail, Health Care and Branding Experts Join VM Summit Program

By Staff
Tuesday, February 19, 2019 12:27 AM NEW YORK—The Vision Monday Global Leadership Summit is deepening its focus on consumer trends and behavior as experts in retailing, health care and branding join the day-long program. The live exclusive event, titled, "Decoding the Consumer: The New Science of Customer Behavior," will be held Wednesday, March 20, 2019 at the Times Center here, just prior to Vision Expo East. Six new speakers have been added to the Summit program.

Early-Bird Registration for VM Global Leadership Summit Is Extended to Tonight

By Staff
Thursday, February 7, 2019 12:15 AM NEW YORK—Early-bird registration for the Vision Monday Global Leadership Summit has been extended and will expire at 11:59 p.m. today, Feb. 7, Summit organizers said. This exclusive live event will be held Wednesday, March 20, 2019 at the Times Center here, just prior to Vision Expo East that week.  The 2019 VM Summit is titled, "Decoding the Consumer: The New Science of Customer Behavior."

VM Summit Update: Early Bird Pricing to End, New Speakers Announced

By Staff
Wednesday, January 30, 2019 12:18 AM NEW YORK—Early-bird registration for the Vision Monday Global Leadership Summit is set to expire at midnight on Jan. 31, Summit organizers said.The Summit program has been expanded to include two new speakers, Heike Young of Salesforce and global markets reporter Jill Malandrino. Heike Young has been researching and writing about trends in retail, marketing and customer experience at Salesforce.

Additional Speakers Added to VM Global Summit Program

By Staff
Thursday, January 24, 2019 12:27 AM NEW YORK—A leading health care economist, a prominent public health expert and a blockchain technology business strategist are the latest speakers to join the program for the upcoming Vision Monday Global Leadership Summit, Decoding the Consumer: The New Science of Customer Behavior. “A major focus of the Summit is the new convergence of health care and retail,” said Andrew Karp, Vision Monday’s lens and technology editor.

VM Global Leadership Summit 'Decoding the Consumer' Program Expands With Experts in AI Enterprise and Blockchain

By Staff
Monday, January 14, 2019 12:24 AM NEW YORK—The speaker roster is expanding for the upcoming Vision Monday Global Leadership Summit, "Decoding the Consumer: The New Science of Customer Behavior." Experts in new retail and health care technologies have joined the day-long exclusive program, which will be held here on March 20 at The Times Center. In the emerging category of using AI technology to build out knowledge of the customer and help create new and improved experiences, Justine Santa Cruz, SVP of enterprise & retail at Satisfi Labs joins the program. She is responsible for forging new partnerships with major brands, retailers and enterprise organizations to build automated solutions on the Satisfi Labs platform. Satisfi, an intelligent Answer Engine, uses internal data, customer input and product information to automate voice and text conversations between brands and their customers.