The results of a recently released survey by Optum reveals that artificial intelligence (AI) is proving transformative in modern health care delivery. The survey’s authors note that from natural language processing to deep learning and machine learning, AI can enhance human decision-making and turn “smart” tasks—like learning and reasoning—into game-changing tools and technologies for patients, providers and researchers. Health care leaders are increasingly turning to AI capabilities to streamline processes, reduce costs and improve outcomes and patient experience.

With its myriad potential benefits, leaders from provider, payer, life science and employer organizations all have different expectations when it comes to how they will infuse AI into their processes and workflows. This special report details findings from the OptumIQ Annual Survey on AI in Health Care.

Key findings:
• Adoption of AI is growing rapidly among health industry leaders.

• When it comes to the use of AI to improve health care, confidence remains high, but respondents indicated a higher level of trust for AI in administrative functions than clinical applications.

• Leaders estimate their organizations will invest more in AI over the next five years, focusing most on administrative process improvements.

• Hospitals and health plans expect to see a positive return on AI investment in three years or less — less time than expected by the same groups surveyed in 2018.

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