For the unprecedented coronavirus pandemic, many independent retailers and ECPs are reeling from painful decisions to temporarily close their businesses or process what to do in the case of a prolonged shutdown and the COVID-19 impact on sales. With social media an essential communication and marketing tool for all businesses, Facebook has amped up several COVID-19 resources on its own Business Resource Hub. The special site is designed to help small business “manage through and build resilience” during the COVID-19 outbreak.






Facebook for Business’ overall advice:

  • Keep yourself safe and informed

  • Stay in touch with your customers

  • Try hosting online events

  • Prepare a customer service plan

  • Provide a list of FAQs (frequently-asked questions)

Facebok also talks about its Small Business Grants Program to provide cash grants and ad credits. It also offers a Small Business Resilience Quick Action Guide and a Business Toolkit, both downloadable from the site.