Coronavirus BRIEFING

Overall Shopper Anxiety Drops 10% But Safety Concerns and Financial Stress Still Linger

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We expect there to be a shift to more discretionary spending, and retail will be a benefactor of that. When you think of what people were spending money on during pandemic, it was groceries, health and other needs that needed taking care of. Now we’ve seen anxiety levels shift, and there has been a corresponding uptick in intention to spend on apparel, restaurants, travel—leisure-type activities, as you might expect.

Steve Rogers, a managing director of Deloitte’s Consumer Industry Center in a recent interview with Retail TouchPoints for its report, “Overall Shopper Anxiety Drops 10% But Safety Concerns and Financial Stress Still Linger.”