INSIGHTS Insights for 6-30-20 By Staff Monday, June 29, 2020 10:48 AM "The retailers that will succeed will evolve with their consumers and understand that consumers want to engage in a channel-agnostic way. For consumers, it’s not either/or, but both/and, and in different need states. And they want them all to be seamless. To even talk about channels any more is the thinking of the past."Kathy Gersch, a former Nordstrom executive and now founder and executive vice president at strategy execution and change management firm Kotter, in a recent interview with the National Retail Federation’s “Connected Commerce” blog.