INSIGHTS Insights for 9-28-20 By Staff Friday, September 25, 2020 4:41 PM "We have never really thought of ourselves as selling contacts. We have always thought of ourselves as selling customer service, and we just happened to deliver a box of contacts."Phil Bienert, chief marketing officer at 1-800 Contacts, commenting to Media Post for its recent story, “1-800-Contacts Adds Tech For More Personalization.”