"Sometimes the passengers are cheering that you're arriving because it means their plane's going to go, or even that they're upset—they think it's your fault that the flight has been delayed when you can't work two flights at once, although I'm sure the airlines wish we could."

Allie Malis, a government affairs representative at the Association of Professional Flight Attendants, a union representing American Airlines air crew, commenting to CNN Travel for its recent report, “'Unsustainable and Shambolic': Flight Attendants Speak Out on Summer Travel Chaos.”