City, State: Winter Haven,
Key executives: Gregory Parrish,
OD, (co-owner) Stephen Phillips, OD, FAAO, (co-owner and founder)
and co-owners Brad Salomon, OD, and James Phillips, OD.
Number of Locations: 5, sixth in
Year Founded: 1977
WINTER HAVEN, Fla.-- This busy
practice with five locations eliminated some of its paperwork just
a few years ago. Gregory Parrish, OD, said he had worked at Eye
Express for about 14 years before the office computerized with CC
Systems in 2003 to assist with their point of sale. Since then,
OfficeMate bought out CC Systems’ point of sale product (COS)
and Eye Express has upgraded to the new Marchon OfficeMate system
for point of sale and practice management.
Some of the benefits of going
paperless, said Parrish, are that price changes or insurance
adjustments can be made immediately throughout all of their five
locations, which are based in central Florida. He also says that
the system shows what insurance doesn’t cover and what the
patient pays. “It’s quicker and easier than on
paper,” said Parrish. He added that computerizing paper
records has reduced the room for errors related to pricing,
benefits and payments. Eye Express plans to utilize
OfficeMate’s electronic billing at the beginning of next
year, he said.
In addition, OfficeMate has allowed
the doctors to buy products more efficiently. “OfficeMate has
been very valuable as far as allowing us to track sales better, to
know what we are selling and to know how to buy appropriately
compared to what we are selling,” said Parrish. He also
emphasized the importance of the system’s ability to generate
reports for inventory control. For example, he said, “We can
run a report on how many frames we’ve sold.”
Eye Express utilizes other software
for lab orders. When a purchase is made, the lab automatically gets
a ticket to start working on the glasses, with a separate system
called Innovations Lab Processing, which is important since Eye
Express offers one-hour service.
|OfficeMate is a point of purchase tool used at Eye
Looking forward to the future,
Parrish is excited about computerizing their medical practice side
with a technology like OfficeMate’s ExamWriter.
“We’ll be working toward that in the next couple of
years,” he said. This will allow the doctors at Eye Express
to keep a permanent electronic patient record that can include
electronic photos of the eye as well as their clinical findings.
The system also has treatment fields built in for diseases like