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Product: The Hoya Hub
Top Line: Hoya Vision Care has launched the Hoya Hub in the U.S. market. The Hoya Hub connects accounts to real-time data and a customized service
Close Up: The Hoya Hub experience is tailored to the needs of the practice. Features include:
• Customers can view real time status of jobs, search for invoices, print shipping labels and download technical specifications
• Customer access to marketing programs and promotions
• Practice owners can invite and set permission levels for individual staff members
• Customer access to the new Hoya Learning Center
“As a technology leader in ophthalmic lenses, we also need to be a leader in servicing our customers,” said Dave Nicoll, Hoya’s global director of commercial excellence. “The Hoya Hub further supports our customer-centric philosophy and adds unique value to their daily business. After nearly two years of development, we are proud to offer accounts an online service experience that is unlike any other in the laboratory business.”
Eduardo Martins, president, North America, added, “Our primary goal is to give customers access to the information they want when they want it. We partnered closely with customers throughout the development process. This enabled us to design the Hoya Hub around the services our customers truly want. We are very proud to provide a best-in-class service that reflects the needs of the independent eyecare professional.”
Click here to watch a Hoya Hub promotional video.
Vital Stats: New features expected to launch later in 2021 include:
• Access to statements and rewards programs
• Ability to pay statements
• Additional customization of the user experience
More than a dozen countries will participate in rolling out the Hoya Hub to their markets in 2021. Customers will be notified of their portal access by email or their sales and customer service representatives. U.S.-based eyecare professionals with questions about gaining access to the Hoya Hub can contact a specialist by email at hoyahubusa@hoya.com.