Product: X-Cel Specialty Contacts’ “Bounce Back” program.
Top Line: X-Cel Specialty Contacts of Duluth, Ga., is implementing two key components of its Bounce Back program by launching a new and simplified warranty and returns policy.
Close Up: The new policy is effective Sept. 1, 2020, and will allow for unlimited exchanges within 120 days on all warranted custom soft and gas permeable products (including the Atlantis scleral). Under this new policy, X-Cel will also move from a return fee upon credit to an exchange fee upon reorder, which will allow for simpler reconciliation of account statements.
Additionally, add-on fees have been eliminated, including charges for truncation, fenestration, lenticular, notching, and prism among others. Tangible HydraPEG, PlasmaEYEZ treatment, and material surcharges remain in effect.
Vital Stats: X-Cel said it believes these changes, in addition to its Bounce Back program, will not only make doing business with the company simpler, but also allow for more profitability in a practice’s eyecare business. The full warranty and returns policy can be found on the X-Cel website under the ECP Resources tab, or telephone X-Cel at 800.241.9312 for a copy.
X-Cel is a division of Walman.