20/20 Magazine: Don’t Look for Zebras

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It was my first day as the lead optician at a large prestigious 3-O practice. I was excited about the opportunity to work with retinal, corneal, pediatric and contact lens specialists. What a learning opportunity! Immediately upon introduction to one of the ophthalmologists, he took me to a patient who had returned several times because she couldn’t see well with her new glasses, and no one could figure out why. Knowing nothing more about the patient, I reviewed the records from the beginning. The doctor had rechecked the prescription. The opticians had verified the progressive lens power and measurements. All seemed to be correct, but the patient was experiencing difficulty with reading and peripheral distortion. To buy some time to think, I adjusted the glasses to add face form and pantoscopic tilt. Problem solved! The patient left smiling and didn’t return until her next exam, and I continued to work for the practice for 16 more years. Read More