One of the ongoing challenges for optometric practices is finding and retaining staff. When offices are short-staffed or staff members need to be trained for a variety of roles, it can stretch employees thin. Amanda Whitener, regional account director at VisionWeb, said that can reach critical levels in a number of areas, but one place where there might be some relief is in outsourcing billing services. “If billing staff either isn’t trained properly or the billing tasks fall to the bottom of the priority list, that affects the bottom line,” she said. Read More