Quality customer service is of upmost importance to Kim Uyen Nguyen, OD. “I hate walking into a doctor’s office into a room of 20 people waiting, and no one even looks up at me,” she says. “We treat patients like friends and family—how we (staff and I) would like to be treated.” It’s a philosophy that she’s been following for years in terms of patient care since her 2011 graduation from University of Houston College of Optometry. She worked in a number of settings prior to optometry school—corporate, ophthalmology, private optometry practices—and upon graduating, knew that private practice would be the happiest place for her. Read More