Customer Loyalty Rests With Service, Experience and Perks

By Staff
Friday, March 1, 2024 4:33 PM With consumers having more control and buying options than ever before, winning in today's experience economy requires marketers to reach customers with the right offer at the right time, at the right place, and via the right channel.

Will the Federal Reserve Rule Out Rate Cuts in 2024?

By Staff
Thursday, February 29, 2024 9:00 AM I don’t think they’re going to panic just because there’s a little bit of a rebound. I think they’re going to keep rates steady.

Retailers Plan to Embrace AI in 2024

By Staff
Wednesday, February 28, 2024 9:00 AM Retailers aren't eyeing the tech to shave workforce and reduce labor costs. They view the technologies as a way to complement and enhance the workforce while at the same time enhancing the retail customer experience.

Mortgage Rates Continue to Rise

By Staff
Tuesday, February 27, 2024 9:00 AM Strong incoming economic and inflation data has caused the market to re-evaluate the path of monetary policy, leading to higher mortgage rates.

Is Text Messaging Driving Consumer Purchases?

By Staff
Monday, February 26, 2024 1:36 PM Every time we've conducted the Consumer Insights survey, we've seen tremendous year-over-year gains in consumer enthusiasm for SMS from the brands they love, as well as how they're adopting and using Mobile Wallet.

Consumers Want Retailers to Make AI More Equitable, Diverse and Inclusive

By Staff
Friday, February 23, 2024 4:14 PM The power of AI is undeniable as retailers increasingly leverage it to build stronger customer relationships and offer a more personalized shopping experience. That being said, without the proper commitment to responsible AI, it could have the power to do the exact opposite.

Is Inflation on Its Way Back in the U.S.?

By Staff
Thursday, February 22, 2024 12:15 PM Inflation is back, not in a big way, but it is also true that it is not going away and could yet wreak havoc on the broader economy where higher factory prices increase inflation at the consumer level.

Retailers Challenged to Meet High Consumer Expectations

By Staff
Wednesday, February 21, 2024 2:08 PM The U.S. retail sector is facing challenges meeting the increasing high consumer expectations including everything from a smooth in-store experience to maintaining customer loyalty.

U.S. Retail Sales Declined in January

By Staff
Tuesday, February 20, 2024 2:58 PM This weakness typically reverses quickly as weather returns to normal and people catch up on spending plans delayed by the cold and snow.

Consistent Customer Service Tied to Customer Loyalty

By Staff
Friday, February 16, 2024 4:07 PM Most consumers are more loyal to stores that show consistent customer service and experiences and nearly two-thirds of consumers belong to between one and five loyalty programs.

U.S. Consumer Inflation Cooled in January But Remains Stubborn

By Staff
Thursday, February 15, 2024 10:12 AM Food prices kept going up, and that’s a real pain point. There’s the rate of inflation, which is coming down, then there’s the weight of inflation, which continues to mount.

Retail Sales Have Strong Start in 2024

By Staff
Wednesday, February 14, 2024 1:59 PM January sales continued the strong performance of retail sales in December, which is impressive coming off a record holiday season.

Inflation Has Its Say in Valentine’s Day Spending

By Staff
Tuesday, February 13, 2024 2:55 PM Inflation and rising interest rates are playing a role. The unfortunate truth is that you'll likely have to spend more this year to get the same things you got for last Valentine's Day, so the small reduction in spending we're seeing is a bit bigger pullback than it might appear.

Gen Zers More Likely to Return Valentine’s Day Gifts

By Staff
Monday, February 12, 2024 1:31 PM Buying the perfect Valentine's Day present isn't easy, and retailers need to do everything possible to help shoppers get it right.

Generative AI Adoption Tops Organizational Lists

By Staff
Friday, February 9, 2024 4:15 PM While it's early in the race to AI, leaders across diverse industries recognize the profound potential and impact of AI.