August Retail Sales Grow Despite Inflation Concerns

By Staff
Wednesday, September 27, 2023 5:26 PM August retail sales show that consumers remain steadfast in the face of continued inflation and higher interest rates.

E-Commerce Sales Expected to Boom This Holiday Season

By Staff
Monday, September 25, 2023 1:03 PM We expect healthy employment and income growth to keep the volume of sales growing for the 2023 holiday season. Inflation, which accounted for much of the increase in the value of retail sales last year, should moderate.

Consistency Is the Key to Exceptional Customer Experience

By Staff
Friday, September 22, 2023 1:00 PM Most consumers view the key to exceptional customer experience is providing consistent, high-quality experience at every touchpoint.

Americans More Optimistic About Inflation’s Future

By Staff
Thursday, September 21, 2023 4:02 PM The drop in five-to-10-year inflation expectations … is a seriously welcome development.

Consumer Shopping Habits Driven by Inflation, Brand Loyalty

By Staff
Wednesday, September 20, 2023 3:15 PM Consumer shopping habits continue to evolve driven by external factors such as inflation and brand factors such as loyalty and product preferences.

Will AI Replace Employees or Make for Better Customer Experience?

By Staff
Tuesday, September 19, 2023 4:24 PM The idea is not to replace people. Robots are not here to replace people, they are here to fill up gaps.

Consumers Worried About Cost This Holiday Season

By Staff
Monday, September 18, 2023 3:31 PM Retailers should consider marketing additional sales and creating more shopping holidays to not only spread out consumer spending, but also flatten the curve of peak season logistics and its respective labor challenges.

Has the U.S. Consumer Hit a Spending Wall?

By Staff
Friday, September 15, 2023 12:24 PM The big question is: Is this strength in consumption sustainable?

Recession Odds in U.S. Continue to Fall

By Staff
Thursday, September 14, 2023 2:25 PM Our confidence that the Fed is done raising rates has grown.

U.S. Consumers Less Likely to Engage With Artificial Intelligence

By Staff
Tuesday, September 12, 2023 9:00 AM Cultural differences are apparent when it comes to consumer attitudes regarding AI, with U.S. shoppers less likely to know, or engage, with the technology when compared to German and British consumers.

Economy Is Expanding But Momentum May Be Slowing

By Staff
Monday, September 11, 2023 10:37 AM The U.S. economy continues to expand, but recent data is signaling a slowdown in its momentum. The economy is slowing but not halting.

Consumers Ignite Early Holiday Shopping Season

By Staff
Friday, September 8, 2023 11:34 AM It seems like every year the holiday shopping season starts sooner, and this year it's already well underway. As purse strings continue to tighten, consumers are on the lookout for deals.

Inflation Worries Sour Mood of U.S. Consumers as Summer Wanes

By Staff
Thursday, September 7, 2023 11:31 AM (In August) consumers were once again preoccupied with rising prices in general, and for groceries and gasoline in particular.

Can an Omnichannel Strategy Benefit Both Retailers and Consumers?

By Staff
Wednesday, September 6, 2023 12:11 PM The brands that have seen the most success with omnichannel experiences are those that have welcomed a new mindset and adapted to a changing landscape.

Retail Spending Up, Consumer Purchasing Down

By Staff
Friday, September 1, 2023 2:52 PM Consumers are holding off on making some of their purchases, which will cause more of the back-to-school retail sales to occur after the traditional shopping period.