By Gwendolyn Plummer
Thursday, February 9, 2023 1:00 AM
NEW YORK—The past few years have seen massive, sometimes unpredictable, change in consumer behavior. From a pandemic none of us expected to social media-driven shopping trends that change at the drop of a hat, it can feel almost impossible to predict what consumers will want, or need, next.
Monday, December 5, 2022 1:00 AM
NEW YORK—The crescendo of a global pandemic’s impact on health care, geopolitical upheaval, rising racial, diversity and inclusion awareness, climate change and fundamental economic challenges have escalated many things, one of which is a mindset among many that a company, large and global or small and independent, can and needs to more clearly spell out its values, priorities and support on a range of issues and worthy causes.
By Gwendolyn Plummer and Marge Axelrad
Monday, October 17, 2022 1:00 AM
NEW YORK—Long term societal issues, like those of diversity, equity & inclusion, have been fighting the hard fight for many years. With the escalation of the disruption unleashed by the global pandemic, the brighter spotlight on the topic from media, and a groundswell among individuals and organizations that more vocal and active commitment was needed, DE&I initiatives continue to expand. Voices from within health care, business, family, politics and culture are starting to join with those in structured organizations along with more assertive storytelling from groups victimized or impacted by the lack of inclusion in hiring, in receiving or accessing fair and equitable business or health care services and more.
By Gwendolyn Plummer
Tuesday, September 6, 2022 1:00 AM
NEW YORK—What it means to be American-made can be different for everyone. In July of 2021, the Federal Trade Commission (FTC) introduced a new rule that both clarified and narrowed what it means to be a product “Made in the USA.” Under this new rule, the FTC prohibits companies from labeling their products as “Made in the USA” unless “virtually all” https://www.ftc.gov/business-guidance/blog/2022/04/ftc-charges-battery-maker-first-case-under-made-usa-labeling-rule
pieces or ingredients are made and sourced in the U.S. In addition, the final assembly or processing and “substantial transformation” of the item must occur within the U.S. as well.
Friday, September 2, 2022 2:30 PM
For many, 2022 has been a year of change, adaptation and newness. We have clung to hope for the past two years—waiting for things to go “back to normal,” like COVID-19 never happened. As we continue to live through this pandemic, it’s become clear that normal is something that will continue to change throughout our lives—something that we will be adapting to every day, week, month and year.
By Marge Axelrad and Mark Tosh
Wednesday, June 29, 2022 1:00 AM
NEW YORK—After the shock of the 2020 pandemic and the slow build back to some semblance of stability by the end of that year, the leading U.S. optical retailers and companies, both national and regional groups, came back in 2021 with a solid mid-to-high double digit performance overall. While the 2020 year was characterized as working past store and office closures to “craft a comeback,” as VM
noted in our 2021 Top 50, the 12 months of 2021 were marked by tightening up operations, accelerating new digital technologies to power operations and to demonstrate new ideas to consumers and patients. Companies reconsidered initiatives like more online sales choices or remote eyecare.
By Marge Axelrad
Friday, May 20, 2022 1:00 AM
NEW YORK—The challenging business and cultural climate of the past couple of years have brought on many new definitions of what constitutes an excellent customer or patient experience. That’s because the pandemic shutdown was such an initial shock to the normal interactions between patients and doctors, customers and retailers that everything underwent a reassessment and rethinking, even as the situation improved.
Saturday, April 23, 2022 1:00 AM
NEW YORK—Retail reinvention, fresh branding strategies, technology’s impact on health and vision and expanding patients’ access to care—megatrends shaped by the global pandemic—were brought into sharp focus by an array of experts at the Vision Monday Leadership Summit on March 30. The exclusive, in-person event, held at the Times Center here, featured a unique group of speakers who examined the dizzying pace of changes that are transforming retail and health care right now.
By Marge Axelrad
Thursday, March 17, 2022 1:30 AM
NEW YORK—The impact of a global pandemic has furthered a crescendo of new attitudes among patients toward how they want to pay, if they can afford to pay and the methods they are able to use to pay for their health care. Such concerns were in place prior to March of 2020 when COVID-19 threw so much into question, as most market experts agree. The retail and product worlds have been irrevocably changed by an escalation in online, digital and contactless payment options transforming those businesses for the past two years.
By Marge Axelrad
Sunday, February 6, 2022 1:00 AM
Call it a paradigm shift. A sea change. A transformation. A mindset adjustment. All describe the still-changing and already-changed attitudes among optical retailers and independent eyecare professionals toward establishing an enhanced online presence that supports e-commerce and connectivity with customers and patients.
Tuesday, December 7, 2021 1:00 AM
NEW YORK—With a compelling speaker roster in place, The Vision Monday Leadership Summit culminated in October this year in two dynamic sessions which explored how new market forces, unleashed and amplified by the global pandemic, are rewriting the fundamental rules of customer/patient engagement for both retailers and healthcare providers. Part of the series of VM Leadership Summit sessions that started earlier this spring, the Oct. 20 and Oct. 27 virtual programs were themed “Retail and Healthcare: UPENDED! Ripping Up the Rulebook.”
By Andrew Karp and Jeff Hopkins
Monday, October 25, 2021 1:00 AM
The term “work in progress” accurately defines most prescription optical laboratories. No matter how smoothly a lab may be running, there’s always something that needs updating or replacing, whether it’s adding a single piece of equipment, reengineering an entire production line or even building a whole facility. It’s an endless cycle of invention and reinvention, and labs must learn to adjust to it while continuing to service customers, a challenge which can be daunting for any business.
By gwendolyn plummer
Friday, September 10, 2021 1:00 AM
NEW YORK—In late October of last year, The Reshoring Institute, a non-partisan nonprofit that aims to support companies starting, restarting or expanding manufacturing within the U.S., published some new research (https://reshoringinstitute.org/made-in-usa-survey/
). Consumers are fond of products made in the USA, The Reshoring Institute found—in fact, their research shows that nearly 70 percent of those surveyed would pay up to 20 percent more for products that they know are made in the U.S.
Monday, August 2, 2021 1:00 AM
As the pandemic continued to upend life in 2021, women, it seems, were bearing the brunt of extended responsibilities, both at home and in their work life. According to a recent Deloitte Global report, “Women @ Work: A Global Outlook,” heightened workloads and household responsibilities during the COVID-19 pandemic are driving deep dissatisfaction among many women in the workforce.