Friday, June 7, 2019 12:27 AM
NEW YORK—Today’s customers expect easy, seamless interactions, speedier, more convenient service and new experiences in both retail and health care environments.Vision Monday's Sept. 18 VM LIVE forum will examine this trend with innovators from the independent optical retail sector as well as retail experts tracking the new expectations and tech guiding the customer experience from outside the optical arena. "Smart Solutions at the Speed of Sight" will be held during Vision Expo West at the Sands Convention Center from 4:00 p.m. to 6:00 p.m., and registration is now open
Wednesday, April 17, 2019 3:00 PM
NEW YORK—New messages, new programs, new delivery models: seemingly limitless choices abound for today’s consumers. We want what we want, when we want it—and increasingly, we can get it. This new frontier has transformed the nature of products and services transactions as well as the relationship between sellers and buyers, while creating an onslaught of data (33 zettabytes in 2018!) that must be managed, analyzed and protected.
Wednesday, April 17, 2019 2:59 PM
In an informative keynote presentation, global retail expert Deborah Weinswig, CEO and founder of Coresight Research, offered a detailed look at how the cross-currents of retail and technology are shaping the customer experience, and what that means for retailers, suppliers and health care companies.
Wednesday, April 17, 2019 2:58 PM
New ideas and models of “retail health” are emerging on a regular basis today, driven in part by an empowered and savvier consumer and the convergence of health care business segments, Jane Sarasohn-Kahn, a health economist, trend analyst, consultant and influential blogger, told attendees at the annual VM Summit last month. Sarasohn-Kahn offered her take on the convergence of retail and health care, and she identified new players and business models that are likely to have a significant impact on this marketplace evolution and the powerful forces that are reshaping patients into health consumers.
Wednesday, April 17, 2019 2:57 PM
Howard Purcell, OD, FAAO, president and CEO, New England College of Optometry, helped attendees extract valuable ideas from Weinswig and Sarasohn-Kahn’s presentations. Together with Ann Hoscheit, OD, FAAO, Dave Brown, president and CEO of IDOC and James Rosin, co-president of Rosin Eyecare, he explored the topics in the keynote presentations and discussed how attendees can take away actionable ideas and information from the Summit to help them compete in this new customer- and patient-centric environment. He also recognized the importance of current and future optometry students to be able to rely on the continued relevance and future existence of their chosen profession, as new technologies affect its evolution.
Wednesday, April 17, 2019 2:56 PM
NEW YORK—Three optometry students, each representing a different school of optometry, were recipients of this year’s Student Innovator of the Year Award at the VM Global Leadership Summit. Named after Rick Bay, former publisher and president of Review of Optometry and Review of Ophthalmology, the Foundation’s Student Innovator of the Year award aims to support optometry’s next generation. This year’s winners were Christian Crespo, representing SUNY Optometry; Mahsa Katherine Masoudi, representing UC Berkeley; and Dmitriy Richter, representing the New England College of Optometry.
Wednesday, April 17, 2019 2:55 PM
Today, we’re all citizens of the Digital Nation. It’s a vast expanse, a limitless data-scape, where data is both the currency and the lingua franca. That was a key premise of the VM Summit talk by Andrew Karp, VM’s group editor for lenses and technology.
Wednesday, April 17, 2019 2:54 PM
Dave Bovenschulte, vice president, strategy for Klick Health and Justine Santa Cruz, senior vice president of enterprise and retail for Satisfi Labs anchored the “Smart Voice, Smart Choice” segment of the 2019 VM Summit. They discussed how their companies are using voice technology and smart speakers to interact with consumers and patients to create more engaging experiences.
Wednesday, April 17, 2019 2:53 PM
In an afternoon session, titled Empowering Millions of Health Conscious Consumers, the top doctor at WebMD, the widely recognized health care information company, guided attendees on how to drive today’s health care conversation. It seems WebMD, the leading health and wellness site, knows a thing or two about today’s health conscious consumer, according to John Whyte, MD, MPH, and chief medical officer for WebMD.
Wednesday, April 17, 2019 2:52 PM
In the final Summit session, “Turning Data Wealth into Patient Health,” Amy Heymans (Cueva), founder and chief experience officer of Mad*Pow, spoke about the unique methods her company uses when working with health care clients, noting that “changing real-world behaviors” is central to addressing the key challenges facing both society and business. Mad*Pow’s methods draw upon design concepts and motivational psychology to help patients achieve greater health and wellness, financial wellbeing, education and sustainability.
Monday, April 15, 2019 11:13 AM
NEW YORK—For a closer look at Decoding the Consumer, here are the speakers' presentations and videos, now available exclusively for all 2019 Summit attendees.
Tuesday, February 19, 2019 12:27 AM
NEW YORK—The Vision Monday Global Leadership Summit
is deepening its focus on consumer trends and behavior as experts in retailing, health care and branding join the day-long program. The live exclusive event, titled, "Decoding the Consumer: The New Science of Customer Behavior," will be held Wednesday, March 20, 2019 at the Times Center
here, just prior to Vision Expo East. Six new speakers have been added to the Summit program.
Thursday, February 7, 2019 12:15 AM
NEW YORK—Early-bird registration
for the Vision Monday Global Leadership Summit has been extended and will expire at 11:59 p.m. today, Feb. 7, Summit organizers said. This exclusive live event will be held Wednesday, March 20, 2019 at the Times Center
here, just prior to Vision Expo East that week. The 2019 VM Summit is titled, "Decoding the Consumer: The New Science of Customer Behavior."
Wednesday, January 30, 2019 12:18 AM
NEW YORK—Early-bird registration
for the Vision Monday Global Leadership Summit is set to expire at midnight on Jan. 31, Summit organizers said.The Summit program has been expanded to include two new speakers, Heike Young of Salesforce
and global markets reporter Jill Malandrino. Heike Young has been researching and writing about trends in retail, marketing and customer experience at Salesforce.