INSIGHTS Retailers Must Find Right Balancing Act With Consumers By Staff Monday, February 6, 2023 11:48 AM "Every response to our consumer survey indicated a desire for a customer experience that is convenient, efficient and aligned with current shopping habits."Melissa Minkow, director of retail strategy at CI&T, commenting on the "Connected Retail Report," which reveals consumers' evolving attitudes and expectations for omnichannel shopping. Read the article, “Consumer Behavior Requires Balancing Act for Retailers.”