Product: Weave integration with OD Link
Top Line: Weave, a customer communication platform for small- and medium-sized businesses, announced a new integration with OD Link, a software by optometrists for optometrists.
Close Up: The partnership brings Weave’s suite of communication tools like two-way texting, VoIP phone calls, online scheduling, automated appointment reminders and more to OD Link’s customer base. The integration deepens Weave’s penetration into one of its core verticals—optometry—with over 10 independent integrations to vision care systems of record.
“Vision care professionals and optometrists are under more pressure than ever to operate their offices efficiently and effectively,” said Weave CEO Brett White. “Our new integration with OD Link helps more offices leverage the technology they need to deliver top-notch patient experiences.”
Vital Stats: In addition to the core Weave functionality of VoIP, two-way text messaging, and email marketing, the integration unlocks:
• Eyewear Ready: Send patients a text automatically when their eyewear is ready for pickup.
• Data Sync: Keep all patient contact and appointment info current in Weave with regular, automatic updates from OD Link.
• Confirmation Writebacks: Update OD Link with how a patient responds to appointment confirmation texts so schedules are always up to date.
• Auto Recall: Send patients due for recall an automated notice, prompting them to schedule their next appointment.
• Customized Messaging: Create and send unique messages for each practitioner, appointment type, and appointment status.
• Automated Review Requests: Grow the practice by sending a quick text automatically after each appointment, inviting patients to leave a Google or Facebook review.
• Text Preferences: Weave honors patient communication preferences, sending messages to those who have opted in.
• Mobile Calendar: Always know who the next patient is by easily viewing a schedule from the Weave mobile app.