SCENE + HEARD: Editor's Pick VM LIVE: A Conversation With Three OD Innovators About Customer Engagement By Staff Friday, July 26, 2019 11:00 AM NEW YORK—Three innovative optometry innovators will discuss the ways they are bringing new ideas to both vision care environments and retail to address today’s customers and patients who expect easy, seamless interactions, speedier, more convenient service and new experiences in both retail and health care environments. Brief presentations and a conversation among the three practices will be a featured highlight of Vision Monday's Sept. 18 VM LIVE forum, "Smart Solutions at the Speed of Sight," to be held just prior to the opening of Vision Expo West in Las Vegas. The practice innovators will be joined by retail experts tracking the new expectations and tech guiding the customer experience from outside the optical arena. The event will be held at the Sands Convention Center from 4:00 p.m. to 6:00 p.m., and registration is now open. Read More