“Right now, AI is shaping the retail industry in various ways including hyper-personalization of customer experiences, automating tasks to maximize profitability and increasing employee satisfaction. Site search and recommendations is another area where AI is starting to have a huge impact.”

Kathy Kimple, executive director of strategy at OSF Digital, in a recent interview focusing on how AI is currently shaping the retail landscape. Read the full article, “A Look at AI Today, and Down the Road, in the Retail Industry.”