INSIGHTS Does the Current Retail Return Policy Work for Consumers? By Staff Thursday, May 18, 2023 2:20 PM “Just as customers don't all purchase the same items, return policies and procedures that work for one retailer may not work for another.”Commentary from Tobias Buxhoidt, co-founder and CEO of parcelLab, who explains why the overall retail return process could use an overhaul in 2023 to benefit retailers and consumers alike. Read “Rethinking the Retail Return.”