"People are increasingly noting that their health care experience is going to be across different venues and settings. They’ll engage with different organizations at times—with an app or a technology provider, or with a certain clinic for one situation and a different clinic for another. They expect connection and collaboration among those players."

Accenture senior managing director and global health lead Rich Birhanzel, commenting to MM&M for its recent report, “4 Takeaways From Accenture’s Healthcare Experience Survey.”