MINNETONKA, Minn.—An unprecedented number of Americans with health benefits say they are prepared for open enrollment, while an increasing number of people are using online resources to research health symptoms and comparison shop for care, according to a new survey by UnitedHealthcare. These are among the findings from the third-annual UnitedHealthcare Consumer Sentiment Survey which examines Americans’ attitudes and opinions about multiple areas of health care, including open enrollment preparedness, technology trends and quality and cost transparency.

Key findings include:
  • More Americans are turning to technology to access health information and care. A growing number (43 percent) said they would be likely to use telemedicine in the future to access care, a 6 percentage point increase from 2016. Meanwhile, a survey-record 36 percent of respondents said they had used the internet or mobile apps to comparison shop for health care during the past year, with Millennials the most likely to do so (51 percent).

  • Most people with health benefits say they are prepared for open enrollment. More than three-quarters (77 percent) said they are prepared for open enrollment, while 20 percent said they are unprepared. Those employed full-time are even more confident (82 percent said they are prepared), while Millennials were less certain (69 percent said they are prepared).

  • In regard to eye health, 39 percent of respondents said the extended use of smartphones, tablets or computers had caused them to experience symptoms associated with digital eye strain, including sore or dry eyes, headache, or sore neck, shoulder or back. Among people experiencing this, 55 percent said they responded by stopping or limiting their use of digital devices; 14 percent said they started using blue-light blocking technology for either their device or eyewear; and 28 percent said they made no changes.
“This survey shows people are embracing technology as an important resource to improve their health and more effectively navigate the health system,” said Rebecca Madsen, chief consumer officer of UnitedHealthcare. “By creating resources to help simplify the health system and provide more effective clinical interventions, UnitedHealthcare is responding to people’s needs on their health care journeys, and we hope this data is helpful to others involved in supporting the health of all Americans.”