CX–Redefining What It Means to Create a Compelling Customer Experience

By Marge Axelrad
Monday, January 18, 2016 12:00 AM Did you know? It’s the Year of CX. That’s modern day terminology for Customer Experience. You may think you know what that means. After all, for years retailers and many health care providers have prided themselves on “customer service” and “quality patient care.”

Hello.

By Deirdre Carroll
Monday, January 18, 2016 12:00 AM From the other side… of 2015. Another year is over and I don’t know about you, but I usually greet the end of a year in a reflective mood and approach the new one with a sense of expectation about great things to come.

Overheard

By Mary Kane
Monday, January 18, 2016 12:00 AM “E-commerce provided crucial momentum this holiday season, with sales up 20 percent in that channel, according to MasterCard SpendingPulse.”

Overheard

By Jamie Wilson
Monday, January 18, 2016 12:00 AM “2015 was great, but I’m excited to see what surprises this New Year has to offer.”

Overheard

By Andrew Karp
Monday, January 18, 2016 12:00 AM “Eye protection isn’t a niche, it’s for everyone.” Eric Leonard, president, Essilor of America.

A Year of Radical Thinking

By Marge Axelrad
Monday, December 14, 2015 12:00 AM With the unrelenting pace of change that we are experiencing in the world, from digital to medical, from cultural to political, it’s likely impossible to sum up a single year with one word—unless that word is, perhaps “radical.”

Hoping for a Happier New Year

By Mary Kane
Monday, December 14, 2015 12:00 AM Hope, smiles from the threshold of the year to come, whispering ‘it will be happier’…” Alfred Lord Tennyson

Overheard

By Deirdre Carroll
Monday, December 14, 2015 12:00 AM “As another year winds down, here’s to happy endings and wonderful new beginnings!”

Overheard

By Jamie Wilson
Monday, December 14, 2015 12:00 AM “I hope you all enjoy taking a look back at the year’s happenings with us.”

Overheard

By Andrew Karp
Monday, December 14, 2015 12:00 AM “We need to educate the public that you don’t have to live in discomfort, when using technology.” Dora Adamopoulous, OD, Medical Advisor, The Vision Council

Overheard

By Mary Kane
Monday, November 16, 2015 12:00 AM “Digital refraction is not only here to stay but it is the future.” Paul Karpecki, OD, FAAO

Overheard

By Deirdre Carroll
Monday, November 16, 2015 12:00 AM “’Fashion is a sport now: You have to run.’ Karl Lagerfeld’s on point summation of the accelerated pace of fashion today. Are you ready to keep up?”

Overheard

By Andrew Karp
Monday, November 16, 2015 12:00 AM “Consumers are thinking twice about having to drive, battle weather or kill time to access optical products and services.”—Barry Santini, Long Island Opticians

Revisiting Traditional Ideas Is the New Normal

By Marge Axelrad
Monday, November 16, 2015 12:00 AM Usually it’s the speed of digital technology change that’s the first reaction point when people encounter something new. “It’s hard to keep up, things are changing so swiftly, we don’t know when to commit to a new product or procedure, we’re just going to wait until things settle down.”

We’re Better Together

By Jamie Wilson
Monday, November 16, 2015 12:00 AM The obsession with learning about and understanding Millennials has produced countless studies, seminars and articles. As a Millennial, sometimes I think “But why? Are we really that interesting?” and other times I definitely understand the industry wanting to know how to market to us. After all, we do make up a large portion of society and are beginning to infiltrate the workplace
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