Monday, October 17, 2016 12:00 AM
LAS VEGAS—Rapid changes in technology and shifting consumer expectations are two key elements driving a reassessment of the retail customer experience, a group of speakers at VM LIVE’s “Customer X 360” session explained. The program, presented by Vision Monday and held here at the start of Vision Expo West, offered a standing-room only crowd of optical retailers and suppliers the perspectives of Michael Kling, OD, of San Diego-based Invision Optometry, Peter Bridgman of LensCrafters NA and Stephen Crossland of the 3D capture and imaging company Fuel3D.
Wednesday, September 21, 2016 10:49 AM
LAS VEGAS—Rapid changes in technology and shifting consumer expectations are two key elements driving a reassessment of the retail customer experience, a group of speakers at VM LIVE’s “Customer X 360” session explained. Held here at the start of Expo West, the session offered a standing-room only crowd several perspectives on the changing Customer Experience.
Friday, September 9, 2016 12:15 AM
NEW YORK—As online purchases of eyewear increase, optical retailers and eyecare professionals are seeking new ways to attract and retain customers, as well as compete with each other. Many are investing in new technologies that promise to enhance the customer experience.
Friday, August 19, 2016 12:21 AM
NEW YORK—One of the country’s innovative optometrists, Michael Kling, OD, owner and CEO of Invision Optometry
of San Diego, Calif. has joined the roster of speakers who will be addressing the topic of “Customer X 360,” examining how a mix of cutting edge technologies, data management and unique presentations are changing the customer experience, the theme of a new VM LIVE event at Vision Expo West on Wednesday, Sept. 14.
Monday, August 15, 2016 12:00 AM
NEW YORK—Innovative retailers are using virtual reality and other cutting edge technologies to create exciting in-store experiences that attract consumers and engage them with their brands. These technologies are an increasingly important tool for shaping the Customer Experience, and will be the focus of Customer X 360, a new VM LIVE event at Vision Expo West on Wednesday, Sept. 14.
Tuesday, September 29, 2015 3:44 PM
Keynote speaker Scott Snyder, PhD, of Mobiquity presented a top of the trees view of mobile. Focusing specifically on the impact of mobile technology, he shared some examples of how mobile is having a real impact on the health care outcomes of patients. View his presentation titled “Tapping Into the Empowered Digital Consumer
Tuesday, September 29, 2015 3:39 PM
Michael Boland of BIA/Kelsey’s shared his insights about tech’s appeal. He began his presentation with a discussion of “hyperlocal” marketing and also touched on the importance of mobile and social media. View his presentation titled “Hyper-Local Location Based Marketing in the Smartphone Era
Monday, September 28, 2015 3:16 PM
LAS VEGAS—VM LIVE’s presentation of “Tech’s Appeal—Digital Tools to Seduce the Savvy Retail Customer,” held here on Sept. 16, 2015, shared insights from BIA/Kelsey’s Michael Boland and Mobiquity’s Scott Snyder, PhD, with a standing-room-only crowd of representatives of leading optical businesses.
Thursday, September 24, 2015 10:16 PM
LAS VEGAS—A standing-room-only crowd of representatives of leading optical businesses attended VM LIVE’s presentation of “Tech’s Appeal—Digital Tools to Seduce the Savvy Retail Customer” to learn what mobile technology can do for their businesses.
Monday, August 17, 2015 12:30 AM
NEW YORK—With “Hyper Local” an important element of digital outreach today, Mike Boland, VP/senior analyst for BIA/Kelsey
, will bring a unique perspective on this trend and how it connects with the new dynamics of both retail customer and patient experience, as he joins the upcoming program at Tech’s Appeal: Digital Tools To Seduce the Savvy Retail Customer,” a VM LIVE event to be held on Wednesday, Sept. 16 at The Venetian Hotel, just prior to the start of International Vision Expo West, from 4:00 p.m. to 6:00 p.m.
Wednesday, October 29, 2014 12:10 AM
LAS VEGAS— A group of leading ECPs presented a variety of techniques for “Digitizing the Store” at the latest VM LIVE event where they shared technologies that have been implemented into their practices.
Monday, October 20, 2014 12:01 AM
LAS VEGAS—To help make sense of the latest technologies that are changing the patient experience, nearly 200 optical retailers, eyecare professionals and other industry executives attended VM LIVE’s “Digitizing the Store” event here at the start of Vision Expo West last month.