Latest News EyeMed Call Center Earns Center of Excellence Recognition for Fourth Year By Staff Monday, July 22, 2013 12:21 AM CINCINNATI— EyeMed Vision Care, a division of Luxottica (NYSE:LUX) announced that its Customer Care Center recently earned the distinction as a Certified Center of Excellence for the fourth consecutive year by BenchmarkPortal, a global leader in contact center benchmarking, certification, training and consulting. "The certification of EyeMed is a direct result of its leadership's commitment to balancing cost-effective solutions with best-in-class service performance," said Bruce Belfiore, CEO of BenchmarkPortal. BenchmarkPortal is a premier research and educational organization for customer contact center best practices and grants awards to contact centers that demonstrate best-in-class performance on 22 cost-related and quality-related metrics measured against industry peers. The Certified Center of Excellence is given to call centers that rank in the top 10 percent of all call centers. Gibson Peters, vice president, EyeMed operations and administration, said, "Being awarded this certification for the fourth consecutive year acknowledges and affirms our commitment to our customers."