FRANKLIN LAKES, N.J.—Frank Pigneri, Essilor’s senior manager of customer training and development is joining the Sept. 27 episode of ‘Power Hour,” the weekly broadcast hosted by Gary Gerber, OD, founder of The Power Practice. Pigneri will be a part of the episode’s discussion on optical team training.

Gerber said, “During a staff training session you tell your optician, ‘When you sell AR lenses, say X.’ We’ve all tried training our staff this way, and whether ‘X’ is effective or not, invariably we have trouble making it stick. Is the problem ‘X’ or the way we’re training and teaching our staff?”

He continued, “Frank will discuss some of the finer points of optical training, what should be included in a good training program, when to do it, how to make it stick as well as a host of other great topics related to staff education. And of course, we’ll take your calls to answer your own training questions.”

Details about the shows, including how to listen in and links to previous episodes, can be found online at PowerHourInfo.