LEHI, Utah—Solutionreach—a company that specializes in patient relationship management (PRM) solutions—announced the addition of Net Promoter Score (NPS) insights to its platform. This enhancement benefits health care practices by allowing them to more effectively measure and promote patient loyalty and satisfaction.
“We use NPS to measure the loyalty of our own customer base,” said Jim Higgins, founder and CEO of Solutionreach. “We wanted to empower providers with insights into their patient’s perceptions that will help them make more informed decisions.”
NPS allows providers to measure and gather immediate feedback on their patient’s experiences, in turn, shaping actions to better their practice. As NPS reflects the overall patient experience, it enables providers to stay focused on what’s most important—delivering the highest quality of care, the company said.
In addition, NPS acts as an extension of Solutionreach’s PRM platform, bridging the communication gap between providers and patients.